Version 2026-06-03
Terms and Conditions
Effective date: 3 June 2026
Scope
These terms govern access to the MySRS Customer Portal provided by Swiss Rotor Services AG for approved customers, suppliers and partners. Product sale, installation, maintenance or training agreements may add separate written terms.
Account access
Portal accounts are personal to the approved organisation and assigned user. Users must keep credentials confidential, use strong private passwords, complete required account setup steps and notify SRS immediately of suspected misuse.
Documents
Documents in MySRS may contain controlled technical, commercial or customer-specific information. Users may access, download and upload documents only for authorised business purposes and must not redistribute portal content outside the approved organisation without SRS approval.
Orders
Spare-parts catalogue entries, prices, availability and shipping estimates can change. Manual invoice orders are payable according to the invoice due date. Recorded card-payment orders must only be created when SRS has received payment through an approved external payment channel.
User content
Users are responsible for the accuracy and legality of uploaded files, shipping details and order information. Files must not contain malware, unlawful content or data unrelated to the SRS business purpose.
Security controls
SRS may suspend accounts, revoke sessions, restrict uploads, remove files or block orders where required for security, compliance, export-control, payment, operational or legal reasons.
Liability
MySRS is provided for controlled customer collaboration. SRS works to keep information current and secure, but technical availability, product availability and document content can be subject to maintenance, operational review or contractual confirmation.
Governing law
Unless a signed agreement states otherwise, these portal terms are governed by Swiss law. Mandatory consumer, aviation, export-control, data-protection and local customer rights remain reserved.