Terms and Conditions

1. Provider, contracting party and B2B scope

MySRS is provided by:

Swiss Rotor Services AG ("SRS")<br>
Winterhaldenstrasse 14 A<br>
CH-3627 Heimberg, Switzerland<br>
CHE-227.898.128<br>
info@swissrotorservices.com<br>
+41 33 657 70 00

MySRS is a closed business portal for users approved by SRS. It is not offered for private consumer purchases. For
an order placed with and invoiced by SRS through MySRS, SRS is the customer's contractual seller. A signed individual
agreement or a different contracting party clearly identified before the binding order may govern a specific case.

These Terms govern portal access, document collaboration and occasional spare-parts enquiries and orders. A signed
customer agreement or written quotation accepted before the binding order may supplement or replace these Terms for
the matter it covers. The electronic order confirmation records the order; it is not a later acceptance by SRS and
does not introduce different terms after the contract has been made.

2. Personal accounts and approved use

Each account is personal to the approved user and may not be shared. Users must provide accurate business details,
keep credentials and devices secure, and promptly tell SRS about suspected unauthorised access or a change in their
authority.

Users may use MySRS and its content only for the business purpose approved by SRS. In particular, users must not:

- access or attempt to access another customer's data;
- disclose credentials or confidential documents to an unauthorised person;
- upload unlawful content, malware, irrelevant personal data or third-party material they are not authorised to
provide;
- bypass or interfere with access controls, security, logging or availability; or
- use or redistribute technical, commercial or aviation information outside the approved purpose or applicable
written permission.

Documents and other confidential information must be protected with reasonable care. Customer-provided content
remains subject to the customer's rights; the customer permits SRS to process it as needed to operate, secure and
support MySRS and meet applicable duties.

3. Working platform and official records

MySRS is an exchange and working platform. Unless SRS expressly confirms otherwise in writing for a defined record,
it is not the sole or controlling archive for certificates, release documents, contracts, accounting records,
maintenance records or other original documents.

The binding document, required retention period and official archive are determined by the applicable SRS process,
individual customer agreement and legal or regulatory requirement. Each party remains responsible for retaining the
originals and evidence assigned to it. A portal copy may not reflect a later change made in an official system.

4. Non-binding steps and binding order

Catalogue and product displays, availability information and a shopping cart are not by themselves a binding order.
Submitting a request for manual shipping review or asking SRS for an individual quotation is also non-binding. SRS
first provides or confirms the missing shipping and delivery information so that the customer can review the complete
order.

Before the binding order is submitted, the checkout must allow the customer to review and, where necessary, correct
the products, quantities, prices, currency, billing and delivery details, shipping, fees, VAT, payment method and
total price. The applicable shipping method, Incoterm and named place, allocation of customs and import costs, and
available delivery information must either be stated before the final click or expressly accepted as part of the
order.

The final order button is clearly identified as placing a binding order with an obligation to pay. It may be shown in
MySRS or as the final clearly identified step of hosted card checkout. When the approved user activates that final
button, the order and the contract between the customer and SRS become binding. SRS sends an automatic electronic
order confirmation without unnecessary delay. This confirmation acknowledges and records the contract; it is not an
additional contractual acceptance by SRS.

5. SRS processing after the binding order

After the order becomes binding, SRS reviews and organises its execution. This may include verifying the customer and
transaction, checking availability and export or end-use requirements, preparing the required order, export and
shipping documents, issuing a purchase order to the supplier, and arranging delivery. These steps are generally
fulfilment activities, not a second contract-formation step.

SRS may correct or cancel a binding order only to the extent permitted by applicable law and these Terms, and only
for one of the following reasons:

- an obvious price, product, currency, calculation or system error;
- incorrect or incomplete customer, consignee, end-user, destination or other order information;
- actual non-availability from the supplier;
- an export-control, sanctions, customs, safety or licensing obstacle;
- an end use that cannot be approved;
- legal impossibility; or
- force majeure or another delivery impossibility outside SRS's reasonable control.

A mere arithmetic error will normally be corrected. SRS will cancel rather than correct only where correction cannot
reasonably preserve the agreed transaction or another listed obstacle prevents performance. SRS informs the customer
without unnecessary delay and, where reasonable, offers a corrected order for the customer's approval.

If SRS cancels under this section, SRS refunds the full payment already received for the cancelled order through the
original approved payment route and reconciles the refund with Stripe or SRS accounting, as applicable. This does not
limit any right that cannot legally be excluded.

6. Delivery, customer information and charges

A country shown in the portal's country selector does not mean that SRS has approved shipping or export to that
country. Delivery dates are estimates unless SRS expressly guarantees a date in writing. SRS informs the customer of
a material supplier or delivery delay when SRS becomes aware of it.

The customer must provide complete and accurate billing, consignee, destination, end-user and end-use information.
False or incomplete information and later customer-requested changes may cause additional cost and delay. SRS will
inform the customer of a material effect where practicable. Portal product or customs data do not constitute an
export licence or a guarantee that an item may be imported, installed or used.

Prices, currency, applicable Swiss VAT or export treatment, fees, shipping, the Incoterm and named place, and the
party responsible for customs and import charges are as shown or expressly accepted before the binding order. The
customer is responsible for destination-country import clearance, duties and import taxes unless the binding order
or an individual agreement states otherwise.

7. Payment and confirmation

SRS may offer invoice payment or, where enabled, hosted card payment through Stripe. The available method, complete
amount and due date are presented as part of the binding order. MySRS does not store full card details; Stripe and
other payment participants apply their own terms and privacy information.

A payment-provider message confirms payment status only; it is not a later SRS acceptance. SRS may wait for confirmed
payment before dispatch. Failure of an automated email does not by itself cancel an order that otherwise became
binding, but SRS must retain or provide appropriate evidence of the order.

8. Customer cancellation, returns and refunds

After the binding order, the customer may cancel only with SRS's consent, subject to an individual agreement and
applicable mandatory law. If SRS accepts the cancellation, unavoidable supplier, documentation, shipping, return or
cancellation costs already incurred may be charged to the customer to the extent agreed and legally permitted.

Return and refund requests are reviewed under the binding order, any individual agreement and applicable mandatory
law. Any approved refund is processed through the original payment or accounting route and reconciled with the
payment provider and SRS accounting. A MySRS status of `CANCELLED` alone is not evidence that a card payment was
refunded, an invoice was credited or money was received by the customer.

9. Availability, security and suspension

SRS may maintain, update, restrict or temporarily suspend MySRS for operational, security or legal reasons. Unless a
separate service level is agreed in writing, SRS does not guarantee uninterrupted availability. Users must not rely
on MySRS as their only access to records needed for time-critical or safety-critical work.

SRS may suspend sessions or accounts, remove access, block performance of an order or terminate portal use in case of
suspected misuse, unauthorised access, security risk, non-payment, expired authority, contractual breach, export or
sanctions concerns, or legal necessity. SRS will act proportionately to the circumstances where practicable. Ending
access does not require SRS to erase records that it must retain.

10. Responsibility and liability

Users and their companies are responsible for the accuracy and legality of information they submit, for their use of
portal documents and for decisions made on the basis of working copies. Binding product, certification, release,
delivery and warranty information is determined by the applicable SRS process, individual agreement and official
record.

To the extent permitted by mandatory law and unless an individual written agreement provides otherwise, SRS is not
liable for indirect or consequential loss arising from a permitted correction, cancellation or delay, unauthorised
account sharing, use outside the approved purpose, inaccurate customer information, or events outside SRS's
reasonable control. SRS's liability for direct loss is determined by applicable law and the relevant individual
agreement. Nothing in these Terms excludes or limits liability where exclusion or limitation is not legally
permitted, including liability for intent or gross negligence and mandatory product-liability or personal-injury
claims.

11. Data protection

SRS processes personal data as described in the current MySRS Privacy Policy at
https://portal.swissrotorservices.com/legal/privacy. Customers
must be authorised to provide personal data to SRS and must give any information required by law to their personnel
or other individuals.

12. Governing law, changes and contact

Subject to mandatory law and any individual written agreement, these Terms and use of MySRS are governed by Swiss
substantive law. The courts at SRS's registered office have jurisdiction, subject to mandatory places of jurisdiction
and a different valid agreement between the parties.

SRS may update these Terms when the portal, business process or legal requirements change. MySRS records the accepted
version and may require acceptance of a new version before access to relevant business areas continues.

Questions may be sent to info@swissrotorservices.com.